Privacy policy

Last Updated: August 2026

lunivahead is operated by HELIANK LIMITED ("lunivahead," "we," "us," or "our").

We respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our online store.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

lunivahead is an online hair accessories retailer operated by:

HELIANK LIMITED

Business Address:
ROOM 162, 8/F, ETON TOWER
8 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG

Email: service@lunivahead.com

Phone: +852 65869867

For privacy-related questions or requests, you may contact us using the information above.

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us, information generated when you use our website, and information received from service providers that help us operate our store.

The information we may collect includes the following categories.

2.1 Contact and Account Information

Depending on how you interact with our store, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Account information, if you create an account

  • Information you provide when contacting customer service

2.2 Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

  • Order number

  • Products purchased

  • Product quantities

  • Order value

  • Shipping information

  • Billing information

  • Payment status

  • Refund or return information

  • Customer service communications relating to the order

Payment card information is generally processed by our payment processors rather than stored directly by lunivahead. We do not intentionally store complete credit or debit card numbers on our own systems.

2.3 Communications

When you contact us, we may collect the information contained in your communication, including:

  • Your name

  • Email address

  • Phone number

  • Order number

  • Message content

  • Photos or other files that you voluntarily provide

We use this information to respond to your request and provide customer support.

2.4 Website and Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Approximate geographic location derived from IP address

  • Pages viewed

  • Products viewed

  • Referring website or URL

  • Date and time of website visits

  • General website interaction information

This information helps us operate, secure, maintain, and improve our website.

2.5 Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly

  • Remember shopping cart and checkout information

  • Understand how visitors use our website

  • Measure website performance

  • Improve our products and services

  • Remember preferences

  • Measure advertising performance

  • Help provide relevant advertising, where applicable

  • Detect fraud and protect website security

Some cookies are necessary for the operation of our website, while others may be used for analytics, personalization, or advertising.

Your browser may allow you to control or block certain cookies. Blocking necessary cookies may affect some website functions.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 Processing and Fulfilling Orders

We use your information to:

  • Process and confirm orders

  • Process payments

  • Provide order confirmations

  • Fulfill and ship purchases

  • Provide tracking information

  • Process returns and refunds

  • Provide customer service

  • Communicate with you about your order

3.2 Operating and Improving Our Website

We may use information to:

  • Operate our online store

  • Maintain website functionality

  • Improve website performance

  • Understand customer interactions

  • Improve product selection and presentation

  • Troubleshoot technical problems

  • Develop and improve our services

3.3 Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraudulent transactions

  • Protect our website and customers

  • Investigate suspicious activity

  • Prevent abuse of our services

  • Maintain the security of our systems

3.4 Communications

We may use your contact information to respond to:

  • Customer service requests

  • Order-related questions

  • Return and refund requests

  • Shipping inquiries

  • Other requests you send to us

3.5 Marketing Communications

If you voluntarily subscribe to marketing communications, we may use your email address to send information about:

  • Products

  • New arrivals

  • Promotions

  • Special offers

  • Store updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping notifications, or messages relating to your account or purchases.

4. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with service providers and business partners when reasonably necessary to operate our store and provide services to you.

These parties may include:

4.1 Shopify

Our online store is powered by Shopify. Shopify provides ecommerce infrastructure and related services that allow us to operate our website, shopping cart, checkout, and other store functions.

Shopify may process personal information according to its own privacy practices.

4.2 Payment Providers

We may use third-party payment processors to securely process payments.

Payment providers may receive information necessary to authorize and process your transaction, such as your name, billing information, payment information, and transaction details.

Payment providers handle payment information according to their own privacy policies.

4.3 Fulfillment and Shipping Providers

We may share necessary order information with third-party fulfillment and shipping providers so that your order can be processed and delivered.

This information may include:

  • Name

  • Shipping address

  • Phone number, when required for delivery

  • Order details

  • Tracking information

Our fulfillment partners may operate facilities in the United States and other locations as necessary to fulfill orders.

We only provide information reasonably necessary for order fulfillment and delivery.

4.4 Analytics and Technology Providers

We may use third-party analytics and technology providers to help us understand website traffic, performance, customer interactions, and advertising effectiveness.

These providers may collect information through cookies, pixels, or similar technologies.

4.5 Advertising and Marketing Partners

Where applicable, we may work with advertising and marketing service providers to measure advertising performance, understand audiences, and display advertisements.

Depending on the services used on our website, these providers may receive information such as device information, website activity, or advertising identifiers.

Where required by applicable law, we will provide appropriate choices regarding targeted advertising or the sharing of personal information.

4.6 Legal and Security Purposes

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests from government authorities

  • Enforce our terms and policies

  • Protect our rights or property

  • Protect customers or other individuals

  • Investigate fraud or security incidents

  • Prevent illegal activity

5. Business Transfers

If HELIANK LIMITED or lunivahead is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our website uses HTTPS/SSL encryption to help protect information transmitted through the website.

Payment information is processed through payment providers using their security systems and procedures.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The purpose for which it was collected

  • Whether we need the information to provide services

  • Legal, tax, accounting, or regulatory requirements

  • Fraud prevention and security needs

  • Resolving disputes

  • Enforcing agreements

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Choices

Depending on where you live and applicable law, you may have certain choices regarding your personal information.

These may include:

  • Opting out of marketing emails

  • Requesting access to personal information

  • Requesting correction of inaccurate personal information

  • Requesting deletion of personal information

  • Requesting information about how personal information is collected or used

  • Opting out of certain targeted advertising or sharing activities where applicable

  • Exercising other rights provided by applicable law

9. U.S. Privacy Rights

Certain U.S. states provide consumers with specific privacy rights.

Depending on your state of residence and whether the applicable law applies to our business, you may have rights that include:

  • The right to know what categories of personal information we collect

  • The right to request access to personal information

  • The right to request deletion of personal information

  • The right to request correction of inaccurate personal information

  • The right to opt out of certain forms of targeted advertising or sharing

  • The right to receive information about the categories of personal information collected and disclosed

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

The availability and scope of these rights depend on applicable state law and any applicable legal exemptions.

To submit a privacy request, contact us using the information provided in the "How to Contact Us" section below.

10. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights under the California Consumer Privacy Act and related regulations.

Depending on the circumstances, these rights may include:

Right to Know

You may have the right to request information about:

  • The categories of personal information we collect

  • The categories of sources from which personal information is collected

  • The purposes for collecting or using personal information

  • The categories of third parties with whom personal information is shared

  • Specific pieces of personal information, subject to applicable legal exceptions

Right to Delete

You may request deletion of personal information that we have collected from you, subject to applicable legal exceptions.

Certain information may need to be retained to comply with legal obligations, complete transactions, detect security incidents, or for other purposes permitted by law.

Right to Correct

You may request correction of inaccurate personal information that we maintain about you, subject to applicable law.

Right to Opt Out

Where applicable, you may have the right to opt out of the sale or sharing of personal information or certain targeted advertising activities.

We do not sell personal information for monetary compensation.

If our use of advertising or analytics technologies is considered "sharing" under applicable California law, you may have the right to opt out of such sharing.

Right to Non-Discrimination

We will not discriminate against you for exercising privacy rights provided by applicable law.

We will not:

  • Deny you goods or services

  • Charge you different prices

  • Provide a different level or quality of service

because you exercised a privacy right, except where permitted by applicable law.

11. How to Submit a Privacy Request

To submit a privacy request, contact us:

Email: service@lunivahead.com
Phone: +852 65869867

Please include enough information for us to understand and verify your request.

For example, you may provide:

  • Full name

  • Email address

  • Order number, if applicable

  • Description of the request

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorized access.

We will process verified requests within the time required by applicable law.

If additional time is permitted or reasonably necessary under applicable law, we may notify you of the extension.

12. Authorized Agents

Where applicable law allows you to use an authorized agent to submit a privacy request on your behalf, we may require:

  • Proof that you authorized the agent to act on your behalf

  • Information necessary to verify your identity

  • Additional information required by applicable law

13. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at service@lunivahead.com.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information, subject to applicable law.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals unless required by applicable law.

Where applicable law requires us to recognize browser-based privacy preference signals, we will take reasonable steps to comply.

15. International Data Processing

HELIANK LIMITED is registered in Hong Kong, while our customers may be located in the United States and other countries.

To operate our store, some personal information may be processed or stored by service providers in countries other than the country where you live.

For example, order fulfillment and shipping may involve service providers located in the United States.

By using our website and providing personal information, you acknowledge that your information may be processed in jurisdictions outside your country of residence, subject to applicable legal requirements and appropriate safeguards.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Social Media and Third-Party Features

If we use social media features, social sharing tools, embedded content, or other third-party features on our website, those services may collect information about your interaction with them.

Their collection and use of information are governed by their own privacy policies.

18. Email Communications

If you provide your email address during checkout or when contacting us, we may use it to communicate with you about your order, including:

  • Order confirmation

  • Payment confirmation

  • Shipping confirmation

  • Delivery updates

  • Return or refund requests

  • Customer service matters

These transactional communications are necessary for providing services and are separate from optional marketing communications.

19. Marketing Communications and Unsubscribing

If you subscribe to marketing communications, you can unsubscribe at any time by:

After unsubscribing, you may still receive necessary transactional communications relating to purchases or customer service.

20. Cookies and Advertising Choices

Depending on the technologies used on our website, you may be able to manage certain cookies through your browser settings or available cookie preference tools.

You may also be able to control certain advertising preferences through advertising platforms and device settings.

Disabling certain cookies may affect the functionality of the website, shopping cart, checkout, or other features.

21. Do We Sell Personal Information?

We do not sell personal information for monetary compensation.

We may use third-party service providers for analytics, advertising, technology, payment processing, fulfillment, shipping, and other business functions.

Certain disclosures or uses of personal information may be considered "sharing" or "selling" under specific state privacy laws even when no money is exchanged.

Where such laws apply and provide consumers with an applicable opt-out right, we will provide the required privacy choices and mechanisms.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

HELIANK LIMITED

LunivaHead

Address:
ROOM 162, 8/F, ETON TOWER
8 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG

Email:
service@lunivahead.com

Phone:
+852 65869867

We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.