Privacy policy

Last Updated: October 17, 2026

LunivaHead is an online store operated by HELIANK LIMITED (“LunivaHead,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting the personal information you provide when visiting or making a purchase through our website, lunivahead.com.

This Privacy Policy explains what personal information we may collect, how we use and disclose it, how we protect and retain it, and the privacy rights and choices that may be available to you under applicable law.

1. Who We Are

LunivaHead is an online hair accessories store operated by:

Legal Business Name: HELIANK LIMITED
Store Name: LunivaHead
Website: https://lunivahead.com
Email: service@lunivahead.com
Phone: +852 65869867

Business Address:
ROOM 162, 8/F, ETON TOWER
8 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG

For privacy-related questions or requests, please contact us using the information above.

2. Personal Information We Collect

Depending on how you interact with our website and which services you use, we may collect the following categories of personal information.

2.1 Contact and Account Information

This may include your name, email address, phone number, shipping address, billing address, account information, and information you provide when contacting customer service.

2.2 Order and Transaction Information

When you place an order, we may collect information needed to process and fulfill your purchase, including:

  • Order number and purchase history

  • Products purchased and quantities

  • Order value and payment status

  • Shipping and billing details

  • Delivery and tracking information

  • Return or refund information

  • Communications relating to your order

Payments are processed through the payment methods and providers available at checkout. We do not intentionally store complete payment card numbers on our own systems.

2.3 Customer Communications

When you contact us, we may collect your contact details, order number, message content, and any photos or files you voluntarily provide.

We use this information to respond to inquiries, investigate issues, and provide customer support.

2.4 Website and Device Information

When you visit our website, certain information may be collected automatically through our ecommerce platform and other technologies, depending on the services enabled.

This information may include:

  • IP address

  • Browser and device type

  • Operating system and language settings

  • Approximate location derived from your IP address

  • Pages and products viewed

  • Referring website or URL

  • Visit dates and times

  • Website interactions and usage information

We use this information, where applicable, to operate, maintain, secure, and improve our website and services.

2.5 Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies, depending on the features enabled on our store.

These technologies may help us:

  • Keep the website functioning properly

  • Maintain shopping cart and checkout functionality

  • Remember preferences

  • Understand website traffic and performance

  • Analyze customer interactions

  • Measure advertising performance

  • Support relevant advertising, where applicable

  • Detect fraud and protect website security

Some technologies are necessary for website operation, while others may support analytics, personalization, or advertising.

Where required by applicable law, we will provide appropriate choices for managing non-essential cookies or applicable data processing activities.

You may also manage certain cookies through your browser settings. Disabling some cookies may affect shopping cart, checkout, or other website features.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 Order Processing and Fulfillment

To process payments, confirm orders, fulfill and ship purchases, provide tracking information, handle returns and refunds, and communicate with you about your transactions.

3.2 Customer Service

To respond to inquiries, resolve order issues, provide assistance, and communicate with you about products or services you request.

3.3 Website Operation and Improvement

To maintain website functionality, analyze usage, improve product presentation, troubleshoot technical problems, and improve our services.

3.4 Security and Fraud Prevention

To detect suspicious activity, prevent fraud, protect customers, maintain system security, and prevent unauthorized access or misuse.

3.5 Marketing Communications

If you subscribe to marketing communications, we may send you information about products, new arrivals, promotions, special offers, and store updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting service@lunivahead.com.

Unsubscribing from marketing emails does not prevent us from sending essential transactional messages, such as order confirmations, shipping notifications, or customer service communications.

4. How We Share Personal Information

We do not sell personal information for monetary compensation.

However, we may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this policy, subject to applicable law.

These parties may include the following categories.

4.1 Shopify and Ecommerce Services

Our online store is powered by Shopify, which provides ecommerce infrastructure and related services, including website, shopping cart, and checkout functionality.

Shopify may process personal information in accordance with its own privacy practices and applicable policies.

4.2 Payment Providers

Payment providers may receive information necessary to authorize and process your payment, such as your name, billing information, payment details, and transaction information.

These providers process payment information according to their own privacy policies and security procedures.

4.3 Fulfillment and Shipping Providers

We may share information needed to process and deliver orders with third-party fulfillment and shipping providers. This may include your name, shipping address, phone number when required for delivery, order details, and tracking information.

LunivaHead may work with third-party logistics providers, including partners that operate fulfillment facilities in the United States. These facilities are not necessarily owned or directly operated by HELIANK LIMITED.

Actual fulfillment arrangements may vary by order.

4.4 Analytics and Advertising Providers

Depending on the services enabled on our website, analytics, technology, and advertising providers may collect or receive information such as device information, IP address, browsing activity, advertising identifiers, or information collected through cookies and similar technologies.

These providers may help us understand website performance, measure advertising effectiveness, analyze conversions, or support advertising campaigns.

Where required by applicable law, we will provide the relevant privacy choices and opt-out mechanisms.

4.5 Legal and Security Requirements

We may disclose personal information when reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud, enforce our policies, protect our rights or property, protect customers, or establish, exercise, or defend legal claims.

5. Business Transfers

If HELIANK LIMITED or LunivaHead is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our website uses HTTPS/SSL encryption to help protect information transmitted through the website. Payment information is processed through payment providers using their own security systems and procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on the purpose of collection, the need to provide services, legal and accounting requirements, fraud prevention, dispute resolution, and other legitimate business needs.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request information about how your information is collected, used, or disclosed

  • Opt out of certain targeted advertising, sharing, or other regulated activities, where applicable

  • Manage certain cookie preferences

  • Unsubscribe from marketing communications

  • Exercise other privacy rights provided by applicable law

Some rights may be subject to legal exceptions or eligibility requirements.

To submit a privacy request, please contact us using the information in Section 11.

9. U.S. and California Privacy Rights

Certain U.S. state privacy laws provide consumers with specific rights. Whether a particular law applies to our business depends on the applicable legal requirements and circumstances.

Where applicable, these rights may include the right to know or access certain personal information, request correction or deletion, obtain information about categories of information collected or disclosed, and opt out of certain forms of targeted advertising, sharing, or sale.

California Residents

If you are a California resident and the California Consumer Privacy Act, as amended, applies to our processing of your personal information, you may have additional rights, subject to applicable law.

These may include:

Right to Know and Access: Request information about the categories of personal information collected, the sources of that information, the purposes of collection, the categories of recipients, and certain specific personal information.

Right to Delete: Request deletion of personal information, subject to applicable exceptions.

Right to Correct: Request correction of inaccurate personal information, subject to applicable law.

Right to Opt Out: Where applicable, opt out of certain sales, sharing, or targeted advertising activities.

We do not sell personal information for monetary compensation. However, certain disclosures or uses of personal information through advertising or analytics technologies may be considered “sharing” or another regulated activity under applicable privacy law, even when no money is exchanged.

Where required, we will provide the applicable opt-out mechanism.

Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

To exercise applicable rights, please contact us using the details in Section 11. We may need to verify your identity before completing certain requests.

10. International Data Processing

HELIANK LIMITED is based in Hong Kong, and our customers may be located in the United States and other countries.

To operate our store, personal information may be processed or stored by service providers in countries other than your country of residence. These countries may include the United States and other jurisdictions where our ecommerce platform, payment providers, analytics providers, or fulfillment and shipping partners operate.

Such processing will be subject to applicable legal requirements and any safeguards required by law.

11. How to Submit a Privacy Request

For privacy-related questions or requests, please contact us:

Email: service@lunivahead.com
Phone: +852 65869867

Please provide enough information for us to understand your request. This may include your name, email address, order number if applicable, and a description of the request.

We may request additional information to verify your identity or authority to make the request. Where applicable law permits authorized agents to submit requests on your behalf, we may require appropriate authorization and verification.

We will respond to verified requests within the time required by applicable law.

12. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact service@lunivahead.com. We will take reasonable steps to review the matter and delete the information where required by applicable law.

13. Do Not Track and Privacy Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to all Do Not Track signals, our website may not respond to them unless required by applicable law.

Where applicable law requires us to recognize browser-based privacy preference signals, we will take reasonable steps to comply.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We do not control the privacy practices of third-party websites or services that operate independently from LunivaHead. Their collection and use of personal information are governed by their own privacy policies.

We encourage you to review the privacy policies of those services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Legal Business Name: HELIANK LIMITED
Store Name: LunivaHead
Website: https://lunivahead.com
Email: service@lunivahead.com
Phone: +852 65869867

Business Address:
ROOM 162, 8/F, ETON TOWER
8 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG

We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.