Terms of service

Last Updated: October 17, 2026

Welcome to LunivaHead.

These Terms of Service (“Terms”) govern your access to and use of the LunivaHead website at lunivahead.com and your purchase of products through our online store.

LunivaHead is an online retail brand operated by HELIANK LIMITED, a company established in Hong Kong.

By accessing or using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or purchase products from our store.

1. About LunivaHead

LunivaHead is operated by:

Business Address:

ROOM 162, 8/F, ETON TOWER
8 HYSAN AVENUE, Causeway Bay
Hong Kong

HELIANK LIMITED is responsible for operating the LunivaHead online store and providing customer service.

2. Eligibility

By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you use our website on behalf of another person or organization, you represent that you have the authority to agree to these Terms on their behalf.

3. Acceptable Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.

  • Violate applicable laws or regulations.

  • Interfere with the website's operation, security, or integrity.

  • Attempt to access our systems, accounts, or data without authorization.

  • Submit false, fraudulent, or misleading information.

  • Impersonate another person or organization.

  • Disrupt another customer's use of the website.

  • Introduce viruses, malware, or other harmful code.

  • Copy, scrape, reproduce, or commercially exploit website content without authorization.

  • Take any action that could damage, disable, overload, or impair the website.

We may restrict or suspend access where we reasonably believe that these Terms have been violated or that action is necessary to protect our website, customers, business, or service providers, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability are accurate and up to date.

Actual product colors and appearance may vary depending on your device, display settings, lighting, photography, or other factors.

We may correct errors, inaccuracies, or omissions and update product information when necessary. Product availability may change without notice.

We do not guarantee that all website content will always be available, complete, or free from errors. Nothing in this section limits any rights available to consumers under applicable law.

5. Pricing, Taxes, and Charges

Product prices are displayed in the currency indicated on our website or at checkout.

Prices may change before an order is placed. Applicable shipping charges, taxes, and other fees will be displayed at checkout where required or applicable.

We make reasonable efforts to ensure that pricing information is accurate. If a product is listed at an incorrect price due to a technical, typographical, or other error, we may correct the error and contact affected customers.

If an order is affected by an obvious pricing or product information error, we may cancel the affected order where permitted by applicable law. If payment has already been collected, we will refund the amount paid for the canceled order or affected portion.

6. Orders and Order Acceptance

When you place an order, you submit a request to purchase the products included in that order.

You may receive an order confirmation email acknowledging receipt of your order. Receipt of this email does not necessarily mean that your order has been accepted, processed, or shipped.

We may accept, refuse, or cancel an order for reasonable reasons, including:

  • Product availability issues.

  • Pricing or product information errors.

  • Payment authorization or processing problems.

  • Incorrect or incomplete customer or shipping information.

  • Suspected fraud or unauthorized transactions.

  • Duplicate or accidental orders.

  • Orders that appear to be intended for unauthorized resale or misuse.

  • Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after receiving payment, we will refund the amount paid for the canceled portion, subject to applicable law.

7. Payment

You agree to provide accurate, current, and complete billing and payment information when placing an order.

By submitting an order, you authorize us or our authorized payment service providers to charge your selected payment method for the total amount shown at checkout, including applicable shipping charges and taxes.

Payments may be processed by third-party payment providers and may be subject to their terms and privacy policies.

Where payment processing is handled by a third-party provider, we do not knowingly store complete payment card details on our own systems.

If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may be unable to process or fulfill the related order.

8. Shipping and Order Fulfillment

Orders shipped to customers in the United States may be fulfilled through third-party logistics partners using warehouse facilities in the United States. These facilities are operated by our logistics partners and are not necessarily owned or directly operated by HELIANK LIMITED.

Our standard U.S. shipping terms are:

  • Orders of US$35.00 or more: Free Standard Shipping.

  • Orders under US$35.00: US$5.99 Standard Shipping.

  • Order processing time: 1–2 business days.

  • Estimated transit time after shipment: 3–6 business days.

  • Estimated total delivery time: 4–8 business days.

Orders may begin processing after payment confirmation. Orders placed after the applicable processing cutoff, on weekends, or on U.S. public holidays may begin processing on the next business day.

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

For more information about shipping costs, processing, delivery estimates, tracking, and shipping-related issues, please refer to our Shipping Policy.

9. Shipping Address

You are responsible for providing a complete and accurate shipping address when placing an order.

Incorrect, incomplete, or undeliverable addresses may cause delivery delays, return-to-sender situations, or additional shipping charges.

If you notice an error in your shipping information, contact us as soon as possible at service@lunivahead.com.

We will make reasonable efforts to assist with address changes before an order is processed or shipped, but we cannot guarantee that a change will be possible.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered processing or has been handed over to a shipping carrier, cancellation may no longer be possible.

If an order cannot be canceled, you may be eligible to return the product under our Return & Refund Policy, subject to its terms and applicable law.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of the terms applicable to purchases from our store.

Subject to the conditions in that policy and applicable law:

  • Eligible return requests may generally be submitted within 30 calendar days of delivery.

  • Items must meet the applicable return conditions.

  • Customers are generally responsible for return shipping costs for eligible returns due to personal preference or a change of mind.

  • If an item is defective, damaged, incorrect, or affected by an issue attributable to LunivaHead, we will provide appropriate assistance in accordance with our Return & Refund Policy and applicable law.

  • We do not currently offer direct exchanges. Customers seeking a different product, style, or color may return an eligible item and place a new order.

Please contact us and obtain return instructions before sending a product back. Do not send returns to our Hong Kong business address unless we specifically instruct you to do so.

Nothing in these Terms limits or excludes consumer rights that cannot legally be waived under applicable law.

12. Third-Party Services

We may use third-party service providers to support the operation of our website and business. These providers may include payment processors, shipping carriers, logistics and fulfillment providers, website hosting services, analytics and technology providers, advertising and marketing services, and customer service providers.

These third parties may process information or provide services on our behalf.

Your use of third-party websites, applications, payment services, or other services may also be subject to their own terms and privacy policies.

We are not responsible for the independent policies, practices, availability, or content of third-party websites or services, except where applicable law provides otherwise.

For information about how personal information is handled, please refer to our Privacy Policy.

13. Intellectual Property

Unless otherwise stated, the LunivaHead website and its content—including product photographs, product descriptions, logos, brand names, graphics, text, videos, images, page layouts, and other website materials—are owned by or licensed to HELIANK LIMITED, or are used with appropriate authorization.

You may access and use website content for your personal, non-commercial use in connection with shopping on our website.

Without our prior written permission, you may not reproduce, copy, modify, distribute, publish, transmit, sell, license, create derivative works from, or otherwise exploit website content for commercial or unauthorized purposes.

Nothing in these Terms grants you ownership of our website, brand, or content, or any intellectual property rights in them.

14. User Content and Reviews

If you submit reviews, comments, photographs, feedback, testimonials, or other content to us, you represent that:

  • You own the content or have the necessary rights and permissions to submit it.

  • The content is accurate to the best of your knowledge.

  • The content does not violate applicable law or infringe another person's rights.

  • You have obtained any necessary permissions from individuals appearing in submitted photographs or other content.

To the extent permitted by applicable law, you grant HELIANK LIMITED a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt submitted content for purposes related to operating, promoting, marketing, and improving our business.

We may remove or decline to publish content that we reasonably believe is unlawful, misleading, fraudulent, abusive, defamatory, or otherwise inappropriate.

15. Website Disclaimer

To the fullest extent permitted by applicable law, the LunivaHead website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, or error-free, or that all website information will always be complete, current, or accurate. We also do not guarantee that product availability will remain unchanged or that the website will meet every individual user's requirements.

Nothing in these Terms excludes, restricts, or limits any warranty, right, remedy, or consumer protection that cannot legally be excluded, restricted, or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, HELIANK LIMITED will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the website; your reliance on website information; or delays or interruptions caused by third-party service providers or shipping carriers beyond our reasonable control.

This section does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including any liability or consumer rights that cannot legally be waived.

Where applicable law permits only a limited exclusion or limitation, the exclusion or limitation will apply only to the extent permitted by that law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HELIANK LIMITED, its affiliates, employees, agents, contractors, service providers, and business partners from claims, liabilities, damages, losses, costs, and expenses arising from your violation of these Terms, misuse of the website, violation of applicable law or another person's rights, or unauthorized use of website content or services.

This section does not apply to the extent that a claim, liability, or loss results from our own conduct where applicable law does not permit indemnification.

18. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures in performing our obligations to the extent they result from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, shipping carrier interruptions, government actions, public emergencies, labor disruptions, internet or technology failures, unexpected logistics disruptions, and customs or regulatory delays where applicable.

We will make reasonable efforts to address and communicate material disruptions affecting orders where appropriate.

This section does not limit any consumer rights or protections provided by applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected in connection with your use of our website, services, and purchases.

Personal information may be processed by HELIANK LIMITED and certain third-party service providers as described in our Privacy Policy and subject to applicable law.

20. Electronic Communications

When you place an order, create an account, contact us, or otherwise interact with our website, we may communicate with you electronically. These communications may include order confirmations, shipping updates, customer service responses, and other service-related messages.

You agree to receive necessary transactional and service-related communications electronically, to the extent permitted by applicable law.

Marketing communications will be sent in accordance with applicable consent and opt-out requirements. You may unsubscribe from marketing emails by following the instructions included in those emails.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law. Where additional notice or consent is legally required, we will provide it or obtain consent as required.

22. Governing Law

These Terms will be interpreted in accordance with applicable law, subject to any mandatory consumer protection laws that apply to your purchase or use of our products.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections that cannot legally be waived.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable where permitted by law.

If it cannot be made enforceable, it will be severed to the extent required. The remaining provisions will continue in effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, govern your use of the LunivaHead website and your purchases from our store, except where additional terms are expressly provided at checkout or on a specific product or service page.

If a provision of these Terms conflicts with a mandatory consumer protection law, that law will prevail to the extent required.

25. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

LunivaHead
Operated by: HELIANK LIMITED
Website: https://lunivahead.com
Email: service@lunivahead.com
Telephone: +852 65869867

Business Address:

ROOM 162, 8/F, ETON TOWER
8 HYSAN AVENUE, Causeway Bay
Hong Kong

For customer service inquiries, please email service@lunivahead.com.