Terms of service

Last Updated: August 22, 2026

Welcome to lunivahead.

These Terms of Service (“Terms”) govern your access to and use of the lunivahead website, as well as your purchase of products through our online store.

lunivahead is operated by HELIANK LIMITED, a company based in Hong Kong.

By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About lunivahead

lunivahead is an online retail brand operated by:

Company: HELIANK LIMITED
Brand: lunivahead
Email: service@lunivahead.com
Telephone: +852 65869867

Business Address:
ROOM 162, 8/F, ETON TOWER,
8 HYSAN AVENUE, Causeway Bay,
Hong Kong

HELIANK LIMITED is responsible for the operation of the lunivahead online store and customer service.

2. Eligibility

By using this website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the website on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

3. Website Use

You agree to use the lunivahead website only for lawful purposes and in accordance with these Terms.

You must not use the website:

  • For any unlawful or unauthorized purpose;

  • To violate any applicable law or regulation;

  • To interfere with the operation or security of the website;

  • To attempt to gain unauthorized access to our systems, accounts, or data;

  • To submit false, fraudulent, or misleading information;

  • To impersonate another person or entity;

  • To interfere with another customer's use of the website;

  • To introduce viruses, malware, or other harmful code; or

  • To engage in any activity that could damage, disable, overburden, or impair the website.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other product information displayed on our website are accurate and up to date.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Product availability may change without notice.

5. Pricing

All prices displayed on our website are stated in the currency shown at checkout.

Prices may change from time to time without prior notice.

Applicable shipping charges, taxes, or other fees, if any, will be displayed at checkout before you complete your purchase.

We make reasonable efforts to ensure that pricing information is accurate. However, if a product is listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to correct the error.

If an order has been placed using an obviously incorrect price, we may contact you regarding the error and may cancel the affected order. If payment has already been collected for a canceled order, we will issue an appropriate refund.

6. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you may receive an order confirmation email. The confirmation email confirms that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept, refuse, or cancel an order for reasonable reasons, including:

  • Product availability issues;

  • Pricing or product information errors;

  • Payment authorization problems;

  • Incorrect customer or shipping information;

  • Suspected fraud or unauthorized transactions;

  • Orders that appear to be placed for resale or abusive purposes; or

  • Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid for the canceled portion of the order, subject to applicable law.

7. Payment

You agree to provide accurate and complete billing and payment information when placing an order.

By submitting an order, you authorize us or our authorized payment service providers to charge your selected payment method for the total amount of your purchase.

Payment processing may be handled by third-party payment providers. Your use of a third-party payment service may also be subject to that provider's terms and policies.

We do not knowingly store complete payment card information on our own systems when payment processing is handled by third-party payment providers.

8. Shipping and Order Fulfillment

Orders shipped to customers in the United States are fulfilled through our third-party logistics partners using local warehouse facilities in the United States.

These warehouse facilities are operated by our third-party logistics partners and are not owned or directly operated by HELIANK LIMITED.

Our standard U.S. shipping terms are:

  • Orders of US$35.00 or more: FREE Standard Shipping

  • Orders under US$35.00: US$5.99 Standard Shipping

  • Order processing time: 1–2 business days

  • Estimated transit time: 3–6 business days

  • Estimated total delivery time: 4–8 business days

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

For complete information regarding shipping, please refer to our Shipping Policy.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed, the package may be returned, or additional shipping charges may apply.

If you notice an error in your shipping address, please contact us as soon as possible at:

service@lunivahead.com

We will make reasonable efforts to assist you before your order is processed or shipped, but we cannot guarantee that an address change will be possible.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered processing or has been handed over to a shipping carrier, cancellation may no longer be possible.

If an order cannot be canceled, you may be able to return the product in accordance with our Return & Refund Policy.

11. Returns and Refunds

Returns, refunds, exchanges, and related requests are governed by our Return & Refund Policy.

If you receive a damaged, defective, incorrect, or otherwise problematic item, please contact us at:

service@lunivahead.com

Please do not send products back without first contacting us and receiving return instructions where required.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

12. Third-Party Services

We may use third-party service providers to support the operation of our business, including payment processors, logistics providers, shipping carriers, website services, analytics providers, and other service providers.

These third parties may process information or provide services on our behalf.

Your use of third-party websites or services may also be subject to the terms, conditions, and policies of those third parties.

We are not responsible for the independent policies or practices of third-party websites or services.

13. Intellectual Property

All content on the lunivahead website, including but not limited to:

  • Product photographs;

  • Product descriptions;

  • Logos;

  • Brand names;

  • Graphics;

  • Website design;

  • Text;

  • Videos;

  • Images; and

  • Other website materials

is owned by or licensed to HELIANK LIMITED unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, transmit, or otherwise use our website content for commercial or unauthorized purposes without our prior written permission.

14. User Content

If you submit reviews, comments, photographs, feedback, or other content to us, you represent that you have the right to provide that content and that it does not violate any applicable law or third-party rights.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes related to operating, promoting, and improving our business, subject to applicable law.

We reserve the right to remove content that we reasonably believe is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the lunivahead website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available;

  • The website will be uninterrupted or error-free;

  • Information on the website will always be completely accurate or current; or

  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits warranties, rights, or protections that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, HELIANK LIMITED will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website, your inability to use the website, or your purchase of products from us.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HELIANK LIMITED, its affiliates, employees, agents, service providers, and business partners from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms;

  • Your misuse of the website;

  • Your violation of applicable laws or regulations; or

  • Your violation of the rights of another person or entity.

18. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures in performing our obligations when such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • Transportation disruptions;

  • Carrier interruptions;

  • Government actions or restrictions;

  • Public emergencies;

  • Labor disruptions;

  • Internet or technology failures;

  • Unexpected logistics disruptions; or

  • Other events beyond our reasonable control.

This provision does not limit any rights or protections provided to consumers under applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with your use of our website and services.

20. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which HELIANK LIMITED is legally established, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchase or use of our products.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions of these Terms will continue to remain in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the terms governing your use of the lunivahead website and your purchase of products from us, except where additional terms are expressly provided at checkout or on a specific product or service page.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

lunivahead
Operated by: HELIANK LIMITED
Email: service@lunivahead.com
Telephone: +852 65869867

Business Address:
ROOM 162, 8/F, ETON TOWER,
8 HYSAN AVENUE, Causeway Bay,
Hong Kong

Customer service inquiries can be sent to service@lunivahead.com.