Shipping policy
Last Updated: August 22, 2026
Thank you for shopping with lunivahead.
We are committed to providing clear and transparent shipping information. This Shipping Policy explains our shipping destinations, shipping rates, order processing times, estimated delivery times, tracking information, and other important information regarding orders placed through our website.
1. Shipping Destinations
lunivahead currently ships to eligible addresses within the United States.
Shipping availability for your specific address will be confirmed at checkout.
If shipping is not available for a particular address, the available shipping options will not be displayed during checkout.
2. Shipping Rates
We offer Standard Shipping for eligible orders within the United States.
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Orders of US$35.00 or more: FREE Standard Shipping
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Orders under US$35.00: US$5.99 Standard Shipping
The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
The free-shipping threshold is based on the merchandise subtotal of the order after applicable discounts and before shipping charges, unless otherwise stated at checkout.
We do not add undisclosed shipping charges after an order has been completed.
3. Order Processing Time
Orders are generally processed within:
1–2 business days
Processing time begins after your order has been successfully placed and payment has been confirmed.
Processing time refers to the time required to prepare, pack, and process your order before it is handed over to the shipping carrier.
Business days generally mean Monday through Friday and exclude weekends and applicable public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
During periods of unusually high order volume, promotional events, or other circumstances that may affect fulfillment operations, processing may take longer than the standard processing time.
4. Transit Time
After your order has been processed and handed over to the shipping carrier, the estimated transit time is:
3–6 business days
Transit time refers to the period between the shipping carrier receiving your package and its delivery to the shipping address provided at checkout.
Actual transit times may vary depending on the delivery destination, carrier operations, weather conditions, holidays, transportation conditions, and other circumstances outside our reasonable control.
5. Estimated Delivery Time
The total estimated delivery time consists of:
Order Processing Time: 1–2 business days
Transit Time: 3–6 business days
Therefore, most eligible orders are estimated to arrive within approximately:
4–8 business days after the order is placed.
These delivery timeframes are estimates and are not guaranteed delivery dates.
Occasionally, delivery may take longer due to carrier delays, severe weather, public holidays, transportation disruptions, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
6. U.S. Order Fulfillment
lunivahead is operated by HELIANK LIMITED, a company based in Hong Kong.
For orders shipped to customers in the United States, we work with third-party logistics partners to fulfill and deliver orders.
Orders are fulfilled and shipped through our logistics partners using their local warehouse facilities in the United States. These warehouse facilities are operated by our third-party logistics partners and are not owned or directly operated by HELIANK LIMITED.
Using U.S.-based fulfillment facilities allows eligible orders to be processed and shipped domestically within the United States.
The shipping carrier used for an order may vary depending on the delivery destination, package characteristics, and shipping services available through our logistics partners.
7. Order Tracking
When tracking information is available, you will receive tracking details after your order has been shipped.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Tracking information may not become active immediately after a shipping label is created.
If your tracking information has not updated for a reasonable period of time, please contact us at:
Please include your order number so that we can assist you more efficiently.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist you if the order has not yet been processed or shipped.
However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
LunivaHead is not responsible for delivery problems, delays, additional shipping charges, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If an order needs to be reshipped due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
9. Delivery Delays
Although we work with shipping carriers and logistics partners to deliver orders within the estimated delivery timeframe, occasional delays may occur.
Possible causes of delivery delays include:
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Carrier delays
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Severe weather
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Public holidays
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Transportation disruptions
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Unexpected logistics delays
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High shipping volumes
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Incorrect or incomplete shipping information
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Delivery address issues
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Other circumstances outside our reasonable control
If your order appears to be significantly delayed beyond the estimated delivery timeframe, please contact us at:
Please include your order number and, if available, your tracking number.
We will review the available shipment information and make reasonable efforts to assist you.
A carrier delay does not automatically qualify an order for a refund or cancellation if the package remains in transit.
10. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:
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Around your delivery location
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With household members
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With neighbors where appropriate
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With building management or a mailroom, if applicable
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With the shipping carrier
If you still cannot locate your package, please contact us at:
Please provide your order number and tracking information so that we can review the shipment details and assist you.
If the carrier confirms that the package was delivered to the shipping address provided at checkout, we cannot guarantee a replacement or refund.
11. Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the outer packaging and the product before disposing of the packaging materials.
Please contact us at service@lunivahead.com as soon as reasonably possible and provide:
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Your order number
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A description of the damage
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Clear photographs of the damaged packaging
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Clear photographs of the damaged product
We will review the information and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
12. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at:
Please provide your order number and a description of the issue.
Where appropriate, we may request photographs of the items and packaging to help us investigate the issue.
For information regarding return or refund eligibility, please refer to our Return & Refund Policy.
13. Multiple Shipments
Depending on product availability, order fulfillment arrangements, or logistics operations, items from the same order may occasionally be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged an additional shipping fee solely because your order is divided into multiple shipments unless otherwise stated at checkout.
14. Delivery Attempts
The shipping carrier may make one or more delivery attempts depending on its delivery procedures.
If delivery cannot be completed because no recipient is available, the address is inaccessible, or the carrier requires additional action from the recipient, the customer may need to contact the carrier or arrange another delivery attempt.
lunivahead is not responsible for additional charges or delivery problems resulting from failed delivery attempts caused by inaccurate or incomplete customer information or failure to respond to the carrier.
15. P.O. Boxes and Restricted Addresses
Delivery to P.O. Boxes, military addresses, remote areas, or other restricted locations may depend on the shipping method and carrier selected.
If the selected shipping service cannot deliver to the address provided, we may contact the customer to request an alternative delivery address.
16. Refused or Undeliverable Shipments
If a shipment is refused by the recipient or returned to us because it cannot be delivered, we may contact the customer regarding the next steps.
Any refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable law.
Additional shipping or return shipping costs may apply where permitted by law, particularly when the shipment was returned due to an incorrect address, failed delivery caused by the customer, or refusal of delivery.
17. No Guaranteed Delivery Dates
Unless a specific shipping service is expressly identified as providing a guaranteed delivery date at checkout, all delivery timeframes provided by lunivahead are estimates.
We do not guarantee that an order will arrive on a specific date.
Nothing in this Shipping Policy is intended to limit any rights or protections that cannot legally be excluded under applicable consumer protection laws.
18. Changes to Shipping Information
Once an order has been processed or handed over to the shipping carrier, we may be unable to change the shipping address, shipping method, or other delivery information.
If a carrier permits an address change, rerouting, or other delivery modification, any additional fees charged by the carrier may be the customer's responsibility.
19. Contact Us
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Brand: lunivahead
Company: HELIANK LIMITED
Email: service@lunivahead.com
Telephone: +852 65869867
Business Address:
ROOM 162, 8/F, ETON TOWER,
8 HYSAN AVENUE, Causeway Bay,
Hong Kong
Customer service inquiries can be sent to service@lunivahead.com.
20. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, logistics arrangements, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
We encourage customers to review this Shipping Policy periodically for the latest information regarding our shipping practices.