Shipping policy

Last Updated: October 17, 2026

At Lunivahead, operated by HELIANK LIMITED, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Shipping availability may depend on the destination address and the shipping options available at checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment is confirmed.

Business days exclude weekends and public holidays. Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

You will receive a shipping confirmation email with tracking information when your order has been shipped, if tracking is available.

3. Shipping Rates

Our standard shipping rates are as follows:

  • Orders of $35 or more: Free standard shipping.

  • Orders under $35: A standard shipping fee of $5.99.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Shipping promotions or other available shipping options may be subject to additional terms displayed at checkout.

4. Estimated Delivery Time

For standard shipping within the United States, the estimated delivery time is:

  • Order processing: 1–2 business days.

  • Transit time: 3–6 business days after dispatch.

  • Estimated total delivery time: 4–8 business days after payment confirmation.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

5. Shipping and Fulfillment

Orders may be fulfilled through third-party logistics providers or fulfillment partners, depending on product availability and shipping arrangements.

The shipping origin may vary by order. Not every order is necessarily shipped from a warehouse owned or directly operated by HELIANK LIMITED.

We aim to provide accurate shipping information and will communicate any material changes to your order when appropriate.

6. Order Tracking

When tracking is available, a shipping confirmation email will be sent after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us at service@lunivahead.com for assistance.

7. Shipping Address

Please ensure that your shipping address, including your full name, street address, apartment or unit number (if applicable), city, state, and ZIP code, is accurate and complete at checkout.

We cannot guarantee that an order can be changed after it has been processed or shipped.

If you notice an address error, contact us as soon as possible at service@lunivahead.com. We will try to assist, but changes cannot be guaranteed.

8. Shipping Delays

Although we work to process and ship orders within the stated timeframes, delays may occur due to circumstances such as:

  • Severe weather or natural disasters

  • Carrier service interruptions

  • Public holidays or peak shopping periods

  • Customs or transportation issues, where applicable

  • Incorrect or incomplete shipping information

  • Other circumstances beyond our reasonable control

We appreciate your patience if a delay occurs.

9. Lost or Delayed Packages

If your package appears to be delayed or the tracking information indicates a possible delivery issue, please contact us at service@lunivahead.com.

We will review the available tracking information and provide reasonable assistance in accordance with the carrier's procedures.

Delivery confirmation and other tracking details may be used to help investigate a reported missing package.

10. Damaged, Defective, Incorrect, or Missing Items

If you receive an item that appears damaged, defective, incorrect, or incomplete, please contact us at service@lunivahead.com and include your order number and a description of the issue. Photos may help us review the matter more efficiently.

We will review your inquiry and explain the appropriate next steps based on the circumstances and applicable policies.

11. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may be shipped separately.

If your order is dispatched in multiple shipments, tracking information may be provided separately when available.

12. Undeliverable Packages

Packages may be returned to the carrier or otherwise become undeliverable due to an incorrect address, an incomplete address, or unsuccessful delivery attempts.

If your package cannot be delivered, please contact us at service@lunivahead.com so we can review the available information and discuss the next steps.

Additional shipping charges may apply where permitted and where the applicable circumstances and shipping arrangements justify them.

13. Contact Information

If you have questions about shipping, order processing, tracking, or delivery, please contact us:

Store Name: Lunivahead
Legal Business Name: HELIANK LIMITED
Email: service@lunivahead.com
Phone: +852 65869867
Business Address: ROOM 162, 8/F, ETON TOWER, 8 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG

Please include your order number when contacting us about an existing order.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or operational requirements.

Any updates will be published on this page with a revised “Last Updated” date. The version published on this page will apply from its effective date.

If you have questions about this policy, please contact us at service@lunivahead.com.